Privacy & Cookie Policy

We appreciate your visit to our website and your interest in our products. We want you to feel secure when you are visiting our website, and we assure you that your personal information is safe with us. Any personal information with which we are provided is used exclusively to help us to provide you with the best experience. ”Amber Tours” privacy policy sets out what information we collect, how we collect it, and what we do with it. 

“Latvian Gem” legal company details:

“Latvian Gem” is a logo name; the registered company name is SIA Journey Planner. Company is registered in Latvia with a registration number 40203467294. 

The personal information we use and the treatment of it:

• Your contact information such as name, accommodation address in Latvia, e-mail address and telephone number is supplied to us by you. This information is registered when you ask us to provide you with information, or when you are making a booking on our website.
• Cookies from visitors to our website and online booking platform

Purpose of treatment:

We use your personal information primarily to ensure that you receive the correct services that you have ordered. If there should be any problems with your reservation, such as any changes, cancellations etc. we will use this information to get in contact with you. We may also use this information to contact you with relevant information about your trip. The processing of this information is necessary in order for us to fulfil our agreement with you.

Distribution and handling of personal data:

SIA Journey Planner is responsible for the processing of your personal information and that they are not misused or misled.

For example, if you book an activity with us, which is arranged or handled by one of our activity partners, we pass on your contact information to this partner. We ensure that our partners are also processing your personal information in accordance with current regulations and that your personal information is not used for any purpose, other than providing the service agreed with us.

Your rights:

• Right of access:
  You are entitled to receive information about what personal information we handle and what we use the personal information for.
• Right of rectification:
  It is important that the information we have about you is correct. You are entitled to have your personal information corrected if they are incorrect or inaccurate.
• Right of erasure:
  You have the right to have your personal information deleted. We delete your personal information when they are no longer necessary for the purpose they were collected for, and we no longer need the information to comply with our obligations to you.

If you wish to exercise any of these rights, please send us an email to info@latviangem.com.

You also have the right to appeal to the Latvian Data Protection Authority (DPA) if you are unhappy with our processing of your personal information, but we hope that you contact us first to resolve any misunderstandings.

Safe storage of personal data:

We are committed and devoted to protecting your personal information. Therefore, we do our best to ensure that the information does not get lost, misplaced or distributed. We have implemented the necessary physical, technical and administrative measures to safeguard this.

The use of «cookies»:

A HTTP cookie (also called web cookie, Internet cookie, browser cookie, or simply cookie) is a standard technology that most websites use today.

A HTTP cookie can be described as a small text file that is added to your browser’s internal memory. It gives us the opportunity to get an overview of what services are presented and other statistics we use to make our website better for the visitors. The most commonly used browsers (Google Chrome, Firefox, Internet Explorer, Safari, Opera, etc.) are set to accept cookies automatically, but you can choose to change your settings, so cookies are not accepted. Please note that many websites will not work optimally if you do not accept cookies.

Like most websites, we collect information automatically and save it to log files on our servers for a period of time. Examples of the information: which type of browser you use, internet service provider (ISP), operating system, date and time of visit, and other web site statistics used to improve our web pages. In some cases, this information is also used to costumize our marketing. It does not pose a security risk to you but allows us to offer you a service that works as optimally as possible.

The information collected with cookies is used only internally and will not be distributed to any third-parties. We never store information that can identify you personally.

Changes to the guidelines:

Any changes to these guidelines will be posted on this website.

Contact Information:

Please contact us if you have questions by writing an email on info@latviangem.com or by calling us on +37128329863.